Policies

Shipping and Delivery

Customers must have a U.S. mailing address, P.O. Box acceptable. Items will be sent via USPS First-Class Package Service for a single set, estimated delivery time 3-5 business days. More than one set or large orders are sent via USPS Retail Ground, estimated delivery up to 15 business days. Shipping cost is included unless otherwise noted upon checkout. 

Returns and Refunds

All sales are final. Please check all products upon receiving them. A list of contents is included for reference. Missing material will be provided at no additional cost to the customer. Items damaged upon receiving will be exchanged at no additional cost to the customer. The customer must contact Reading Wave immediately upon receiving the product via email at sales@readingwave.com. The customer is required to provide proof of damage or missing items in a photograph(s) sent immediately to sales@readingwave.com with the subject line “damaged” and/or “missing”, please include “order date” and “order number” and specific items or information in email communication.

Items damaged during use or from customerʻs mishandling (including children mishandling) will not be exchanged or refunded. Replacements of individual items are available for purchase. For additional questions, please contact sales@readingwave.com.

Privacy

Reading Wave is committed to protecting the privacy of your personal information.

By providing personal information to the Company and having access to this Policy, an individual consents to the Company collecting, holding, using and disclosing personal information in accordance with this Policy.

What information do we collect and how do we use it?

Product purchases with subscription access for digital downloads

When you purchase any of our products and are also give subscription access for digital downloads, we collect your first and last name, your credit card details. and your address for delivery. When you subscribe or purchase a product, we do not allow the option for you to use a pseudonym as we require this information for payment and/or delivery.

Cookies

Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your web browser (like Google Chrome or Internet Explorer) warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.

Data storage and security

All data transferred within Reading Wave uses SSL. SSL is a technology that makes your data illegible in transit. If anyone were to intercept communication between the server running our website and your computer, they would not be able to easily decipher what was being passed back and forth.

Our website is hosted at a third party website hosting company in a secure data center and uses advanced security software.

Disclosure of information to third parties

Reading Wave does not sell, trade, or otherwise transfer your personal information to third party sources.

Third party sources does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Email communications

When you sign up for our email list or when your purchase a product from us, you will automatically receive news and promotional emails from Reading Wave. To opt out of these email communications, you can click on the ‘Unsubscribe’ link at the bottom of the email.

Social media

We periodically run competitions on our Reading Wave Facebook pages. To enter these competitions, you may be required to provide your correct name, email address and/or delivery address if these are required for you to receive the competition prize.

Surveys

Our surveys are designed to collect your feedback so that we can improve our programs and the way we market to you. When you complete one of our surveys, we may collect your first and last name, your email address, your home address if the survey entitles you to a free gift, your child’s age, your income, as well as your opinion or other personal information relating to our survey questions. You are not obliged to complete any of our surveys. You are entitled to provide us with a pseudonym if you wish to complete our surveys anonymously, although if completion of our survey entitles you to a free gift, we will require your correct name and address details to deliver it to you.

Changes to our privacy policy

Reading Wave will endeavour to keep this privacy policy up to date to reflect any necessary changes. If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 01 April 2018.

Terms of use

Please also visit our Terms of Use page establishing the use, disclaimers, and limitations of liability governing the use of our products and website.

Access to and correction of personal information

Reading Wave will take reasonable steps to ensure that all your personal information it holds is accurate, up-to-date and relevant. You can request access to or corrections of your personal information held by Reading Wave by contacting us.

If information or consent is not provided

Without all of the required personal information being provided or consent being given, the Company will not be able to provide the product or service an individual is seeking, and may not be able to handle enquiries or claims in connection with those products or services.

Your consent

When an individual accesses the website or opens an email on which this Privacy Policy and Notification is located or linked, the individual is directed to read it. As a result, the individual is notified of the matters that the Company must notify and consents to the collection, handling, use and disclosure of personal information by the Company in accordance with this Policy.

Policy last updated: 01 April 2018

Intellectual Property

All content included as part of the Reading Wave products or services, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on this website, is the property of Reading Wave or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on this website or in Reading Wave products and services. Reading Wave content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Reading Wave and the copyright owner. You agree that you do not acquire any ownership rights in any protected content.