Shipping and Delivery
Customers must have a U.S. mailing address, P.O. Box acceptable. Items will be sent via USPS First-Class Package Service for a single set, estimated delivery time 3-5 business days. More than one set or large orders are sent via USPS Retail Ground, estimated delivery up to 15 business days. Shipping cost is included unless otherwise noted upon checkout.
Returns and Refunds
All sales are final. Please check all products upon receiving them. A list of contents is included for reference. Missing material will be provided at no additional cost to the customer. Items damaged upon receiving will be exchanged at no additional cost to the customer. The customer must contact Reading Wave immediately upon receiving the product via email at firstname.lastname@example.org. The customer is required to provide proof of damage or missing items in a photograph(s) sent immediately to email@example.com with the subject line “damaged” and/or “missing”, please include “order date” and “order number” and specific items or information in email communication.
Items damaged during use or from customerʻs mishandling (including children mishandling) will not be exchanged or refunded. Replacements of individual items are available for purchase. For additional questions, please contact firstname.lastname@example.org.
Reading Wave is committed to protecting the privacy of your personal information.
By providing personal information to the Company and having access to this Policy, an individual consents to the Company collecting, holding, using and disclosing personal information in accordance with this Policy.
What information do we collect and how do we use it?
Product purchases with subscription access for digital downloads
When you purchase any of our products and are also give subscription access for digital downloads, we collect your first and last name, your credit card details. and your address for delivery. When you subscribe or purchase a product, we do not allow the option for you to use a pseudonym as we require this information for payment and/or delivery.
We may contract third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your web browser (like Google Chrome or Internet Explorer) warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.
Data storage and security
All data transferred within Reading Wave uses SSL. SSL is a technology that makes your data illegible in transit. If anyone were to intercept communication between the server running our website and your computer, they would not be able to easily decipher what was being passed back and forth.
Our website is hosted at a third party website hosting company in a secure data center and uses advanced security software.
Disclosure of information to third parties
Reading Wave does not sell, trade, or otherwise transfer your personal information to third party sources.
Third party sources does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
When you sign up for our email list or when your purchase a product from us, you will automatically receive news and promotional emails from Reading Wave. To opt out of these email communications, you can click on the ‘Unsubscribe’ link at the bottom of the email.
We periodically run competitions on our Reading Wave Facebook pages. To enter these competitions, you may be required to provide your correct name, email address and/or delivery address if these are required for you to receive the competition prize.
Our surveys are designed to collect your feedback so that we can improve our programs and the way we market to you. When you complete one of our surveys, we may collect your first and last name, your email address, your home address if the survey entitles you to a free gift, your child’s age, your income, as well as your opinion or other personal information relating to our survey questions. You are not obliged to complete any of our surveys. You are entitled to provide us with a pseudonym if you wish to complete our surveys anonymously, although if completion of our survey entitles you to a free gift, we will require your correct name and address details to deliver it to you.
Access to and correction of personal information
Reading Wave will take reasonable steps to ensure that all your personal information it holds is accurate, up-to-date and relevant. You can request access to or corrections of your personal information held by Reading Wave by contacting us.
If information or consent is not provided
Without all of the required personal information being provided or consent being given, the Company will not be able to provide the product or service an individual is seeking, and may not be able to handle enquiries or claims in connection with those products or services.
Policy last updated: 01 April 2018
All content included as part of the Reading Wave products or services, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on this website, is the property of Reading Wave or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on this website or in Reading Wave products and services. Reading Wave content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Reading Wave and the copyright owner. You agree that you do not acquire any ownership rights in any protected content.